Are you looking for the best small business telephone system? We will be discussing some of the most important features you should consider when shopping for a phone system. Automated call distribution, call queuing, and auto attendant are all important features that will help you run your business smoothly. Let's have a closer look.
Business Phone Systems - Auto attendant This feature is an automatic telephone answering system. The auto attendant picks up a call immediately and will play a menu option to allow the caller to choose the location they wish to be directed. This system can quickly route calls to the correct party or priority in the queue and answer basic questions. It will not only be a great service for the caller, but it will also help small businesses save time and money. This eliminates the need for staff to answer the phone. Staff members can concentrate on their work and not worry about answering the phone.
Call Queuing and Automatic Call Distribution These features go hand in hand to systems that answer multiple calls and place them in a queue. If a caller dials and there are several people waiting to answer, they can be added to a queue instead of being disconnected with a busy signal. Automatic call distributor allows callers to be placed with the next available representative by placing them in the queue. These are excellent features for a system as they allow small businesses to handle calls better and route them to the right person in the fastest time.