One definition of a business phone system is a multiline telephone system that is used by businesses. It can be anything from a simple key system to a large PBX (Private Branch Exchange). Technically, PBX can be described as a derivative of central office telephone systems because it works in a similar way.
Business Phone Systems - Businesses need to communicate effectively and have flexible features that allow them to provide customer service and employee productivity. The phone system should not be complicated, but easy to use. The system must be flexible and expandable to accommodate a growing business.
The following are important considerations when buying a business telephone system:
1. Are the functions and features that your business requires available in the system?
2. Is it simple to use and user-friendly
3. Is the seller willing to give you a demonstration for free so that you can see its capabilities in action?
The telephone is the most important piece in an organization's office equipment. The cost of business phone systems is usually affordable and goes up with the number of features and size.
Don't be tempted by the temptation to purchase features and functions you don't need. Otherwise, you will waste money. You should only select the essential features that are most beneficial for your business. You should think about Auto attendant, Conferencing and Automated Directory. Voice Mail, Voice Mail, Call Hold, Forwarding, Speed Dial, Music on Hold, Backup Power Supply are some of the features to consider.
Other advanced features, such as Remote Location Find Me/ Follow Me or Computer Telephone Integration (CTI), are available but may not be necessary for small to mid-sized businesses. You should carefully choose features that add value to your business and increase your business efficiency.
The next question you should think of is the size of the system and to how many employees/departments you want to provide extensions. Keep in mind that the system you choose has an expandability provision, so you don't have to throw it out if your business grows.
To determine the size of the system you need, it is necessary to conduct some pre-study. It is simple: The sum of all incoming and outgoing calls at any one time is the number you'll need. There are common configurations for PBX systems that have 3, 8, 12, 16, 24, or 48 lines. If you set this too low, callers may get a busy signal when all lines are being used.
Some of the system's most notable features include: Account codes, Caller IDs, Call Logging and Call Logging, Direct inward Dialing, Group Rings (Night Service), Off Premise Extensions, PC Administration, Silent Monitor, and Caller ID.
Alphanumeric Display, Background music, Call Forwarding and Call Waiting / Camp on are some of the most notable features of telephone stations.
Voice mail features include Answering machine Emulation, Automated attendant, Caller ID and Return Call, Conversation Record, Fax Detection and Multiple Company Greetings.